You should always make backups of everything important such as email accounts, logins, passwords and wallets etc. The 2fa security codes are no exception.
If by chance you lost them anyway, you would have to submit a ticket. Include the email used for that account on SafeTrade and you will be contacted shortly.
Comments
14 comments
how i can delete my 2fa code ?
i want change the phone to another
@Rhillebrand
This has been resolved with a reset.
However, to change to a new phone, You need to have a backup of the 2fa secret key (QR code) that should be saved when creating the account. This can also be done afterwards if you use Authenticator or some other app than the Google-default by exporting the key and importing it to the new phone
hi I need a 2fa reset, I want change the phone to another
Потерял телефон.,теперь не могу восстановить 2fa код. Моя почта ray5000@mail.ru на бирже имеется только валюта rito.
Please reset my 2FA - going to a new phone.
Please reset my 2fa...i've reset my phone...fridensoldat11@gmail.com
Когда support начнёт работать?
С 19.06.21 жду,
Меня взломали, поменяли пароль и сменили 2fa.
Заменил пароли на почте и в аккауте.
Сделал заявку на сброс 2fa - support молчит, для приличия могли хотя-бы заблокировать аккаунты на время расследования (если оно производится). Все действия support выглядят, как заметания следов. Всем пользователям быть осторожными.
При вводе кода ошибка 403. Прошу сделать сброс 2fa - буду переходить на Authy. Спасибо! ntvbest@...dex.ru
Please reset my 2fa: felix.walther2@gmail.com
Please reset my 2fa going to a new phone.
m49100@gmail.com
Please reset my 2FA code. inkacam@gmail.com
Still not help
Pls send me a reset mail for 2fa🤝
Please reset my 2FA on my account ardiifs@gmail.com
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